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building cultures of care




SonderWorx signature H.U.M.A.N.S approach uses applied neurobiology, communication science and immersive experiential training methodology. Our multi-disciplinary team of experts help responders cultivate a deeper understanding of human behavior and its application in public service. Responders learn how to better reach people in need while simultaneously building their own resilience and emotional intelligence, allowing them to continue doing the work that matters most to them and the communities they serve.


HOME: Neurobiology tells us that we have to feel safe in order to take risks and be creative. Using immersive individual and group exercises, discussion and play, our multi-disciplinary team of experts create a safe and secure classroom community that serves as home base for each training cohort. In this supportive environment participants are empowered to learn, experiment, and try challenging new skills together.


UNDERSTAND: Our work is grounded in the science of how people actually work. Utilizing the latest developments in neurobiology, we help participants understand the behavior they are seeing in others and experiencing in themselves. This understanding develops critical thinking skills to not only manage dangerous situations but also develop responder resilience and wellbeing.


METHOD: Our signature H.U.M.A.N.S approach draws on multidisciplinary content to support individuals experiencing conflict or crisis. Participants learn from experienced instructors who break down these multifaceted approaches into digestible steps that produce results, grow skills, and build participant confidence.


APPLY: Our experiential learning model includes realistic scenarios utilizing professional actors. This provides daily opportunities for participants to apply and practice their new skills. Through this immersive and engaging learning experience, participants can explore and master the skills they are learning before taking those skills into real-life situations at work.


NOTICE: Facilitated time outs during role-play help participants notice which parts of their approach are working and what needs improvement. Through embodied reflection, 1-on-1 feedback from experienced facilitators and peer discussions, participants gain a deeper understanding of these techniques. They then re-engage in the role-play to immediately apply feedback and build communication, critical thinking and observation skills.


SELF: Participants cultivate a deeper understanding of human behavior and its application on a personal level (self regulation) and in connection with others (co-regulation) in order to honor the humanity of both themselves and the people they serve. Our day-end debriefs and "personal user manual" exercise encourages reflection on the students' experience in the class, allowing them to integrate their learning and apply it to their unique work environment.

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